Deb Collins

Written by Deb Collins

Published: 24 Jun 2024


Freshservice is a cloud-based IT service management (ITSM) tool designed to simplify IT operations. But what makes it stand out? Freshservice offers a user-friendly interface, robust automation features, and seamless integration with other tools. It’s not just for IT departments; businesses of all sizes can benefit from its capabilities. Whether you need to manage incidents, track assets, or streamline workflows, Freshservice has you covered. Curious about its unique features? Want to know how it can improve your IT operations? Keep reading to uncover 20 intriguing facts about Freshservice that might just change how you view IT management.

Table of Contents

What is Freshservice?

Freshservice is a cloud-based IT service management (ITSM) solution designed to help organizations manage their IT infrastructure and support services. It offers a range of features that streamline IT operations, making it easier for teams to handle incidents, manage assets, and automate workflows.

  1. Freshservice was launched in 2014 by Freshworks, a company known for its customer engagement software.
  2. The platform is built on the ITIL (Information Technology Infrastructure Library) framework, which is a set of best practices for IT service management.
  3. Freshservice supports multiple languages, making it accessible to a global audience.
  4. It integrates with various third-party applications, including Slack, Jira, and Google Workspace, enhancing its functionality.
  5. The software offers a mobile app, allowing IT teams to manage services on the go.

Key Features of Freshservice

Freshservice comes packed with features designed to simplify IT service management. These features help organizations improve efficiency and reduce downtime.

  1. The incident management feature helps IT teams track, prioritize, and resolve issues quickly.
  2. Freshservice includes a self-service portal where users can find solutions to common problems, reducing the number of support tickets.
  3. The asset management module allows organizations to keep track of their IT assets, including hardware and software.
  4. Change management features help teams plan, approve, and implement changes with minimal disruption.
  5. The service catalog provides a centralized location for users to request services and track their status.

Benefits of Using Freshservice

Using Freshservice can bring numerous benefits to an organization, from improved efficiency to better user satisfaction.

  1. Automating repetitive tasks with Freshservice's workflow automation saves time and reduces human error.
  2. The platform's analytics and reporting tools provide insights into IT performance, helping teams make data-driven decisions.
  3. Freshservice's intuitive interface makes it easy for both IT staff and end-users to navigate.
  4. The software's scalability ensures it can grow with your organization, accommodating increasing demands.
  5. Freshservice's robust security features protect sensitive data and ensure compliance with industry standards.

Freshservice Pricing and Plans

Freshservice offers various pricing plans to suit different organizational needs and budgets. Understanding these plans can help you choose the right one for your team.

  1. The "Starter" plan is designed for small teams and includes basic ITSM features.
  2. The "Growth" plan adds more advanced features, such as asset management and workflow automation.
  3. The "Pro" plan is ideal for larger organizations and includes additional features like change management and service catalog.
  4. The "Enterprise" plan offers the most comprehensive set of features, including advanced analytics and customizations.
  5. Freshservice offers a 21-day free trial, allowing organizations to test the platform before committing to a subscription.

Freshservice Facts Recap

Freshservice stands out as a versatile IT service management tool. Its user-friendly interface and automation capabilities make it a favorite among businesses. The AI-powered features streamline tasks, reducing manual effort. Customizable workflows allow teams to tailor processes to their needs. Integration with popular apps ensures seamless operations. The self-service portal empowers users to resolve issues independently. Real-time analytics provide valuable insights for decision-making. Mobile accessibility keeps teams connected on the go. Freshservice's robust security measures protect sensitive data. Scalability means it grows with your business. The affordable pricing makes it accessible for various budgets. Customer support is responsive and helpful. Regular updates ensure the platform stays current. Freshservice's community forums offer additional support and knowledge sharing. Training resources help users get the most out of the tool. Overall, Freshservice is a reliable, efficient solution for IT service management.

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