50 Facts About Frontier Communications

Frontier Communications: A Brief History

Frontier Communications has a rich history that dates back to the early 20th century. Let's dive into some key moments that have shaped the company.

1. Frontier Communications was incorporated in 1935 and was initially known as Citizens Utilities Company.
2. The company changed its name to Citizens Communications Company in 2000.
3. In 2008, it rebranded to Frontier Communications Corporation.
4. In April 2021, the company changed its name to Frontier Communications Parent, Inc. as part of its restructuring efforts.
5. Frontier Communications went public again on May 4, 2021, listing on the NASDAQ under the ticker symbol FYBR.

Financial Performance and Growth

Frontier Communications has seen significant financial changes over the years. Here's a look at its financial journey.

6. In 2021, the company had around 3 million broadband subscribers and 485,000 video subscribers.
7. By 2023, it had expanded its fiber optic network to 5.2 million locations.
8. From 2012 to 2023, Frontier Communications' revenue has shown steady growth.
9. The company's total revenue for 2023 was significantly higher than in previous years.
10. Frontier Communications' operating income has also seen a rise over the years.
11. In 2023, the company reported higher operating income compared to previous years.
12. The net income of Frontier Communications has fluctuated but generally trended upwards.
13. In 2023, the company reported higher net income compared to previous years.
14. Frontier Communications' total assets have increased significantly over the years.
15. In 2023, the company's total assets were substantial, reflecting its extensive network and infrastructure investments.

Customer Base and Network Expansion

Frontier Communications has been actively expanding its customer base and network. Here are some key facts about its growth.

16. The number of employees at Frontier Communications has remained relatively stable over the years.
17. In 2023, the company had a steady number of employees, indicating its focus on operational efficiency and customer service.
18. Frontier Communications has been actively expanding its customer base.
19. In 2023, the company reported an increase in the number of customers, both residential and business.
20. One of the key strategies for Frontier Communications is the expansion of its fiber optic network.
21. By 2023, the company had added fiber connections to 600,000 locations.
22. Frontier aims to reach 10 million connected homes by 2025.

Customer Satisfaction and Service Improvements

Improving customer satisfaction has been a priority for Frontier Communications. Let's look at some of their efforts.

23. Despite facing challenges in customer satisfaction, Frontier Communications has made significant improvements.
24. In 2022, CNET reported that Frontier's satisfaction ratings had moderately improved.
25. Frontier Communications has been actively working to improve its customer service.
26. In 2023, the company reduced more than 2 million customer service phone calls by launching new digital, self-service tools.
27. This effort led to a collective 50 years of saved time for customers.
28. Frontier Communications introduced several digital tools to reduce customer service calls.
29. These tools include a "Where's my tech?" tracker on the website and mobile app.
30. They also launched a conversational AI-chatbot for billing questions.
31. Text alerts for service outages were also introduced.

Environmental, Social, and Governance (ESG) Commitment

Frontier Communications is committed to sustainability and social responsibility. Here are some highlights of their ESG efforts.

32. In 2022, Frontier Communications published its first ESG report.
33. This report highlighted the company's commitment to sustainability and social responsibility.
34. Frontier Communications plans to spend $800 million on expanding its fiber optic network through 2025.
35. The goal is to have 90% of its customers connected to fiber optic cable in Connecticut by 2026.

Technological Advancements

Frontier Communications is at the forefront of technological advancements in the telecommunications industry. Here are some key developments.

36. In January 2023, Frontier Communications launched 5-gigabit speeds for its entire fiber network.
37. This move made it the first nationwide internet service provider to offer such speeds.
38. By 2023, Frontier Communications had become the industry leader in fiber broadband customer satisfaction.
39. This achievement was measured by published NPS (Net Promoter Score) data.

Investor Base and Market Presence

Frontier Communications has a strong investor base and a significant market presence. Here are some facts about its investors and service areas.

40. As of November 2023, the largest investor in Frontier Communications was Ares Management, owning a 16% stake.
41. Cerberus Capital Management was the second-largest investor, owning a 10% stake.
42. Frontier Communications offers services in 25 states, including Alabama, Arizona, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, West Virginia, and Wisconsin.
43. While historically serving primarily rural areas and smaller communities, Frontier Communications now also serves several large metropolitan markets.
44. As of 2023, fiber service was available in regions of 15 states.
45. Some regions had DSL options without fiber, while others lacked DSL internet altogether.

Sponsorships and Community Involvement

Frontier Communications has been involved in various sponsorships and community initiatives. Here are some notable examples.

46. Frontier Communications signed a 20-year naming rights deal for Frontier Field in Rochester, New York.
47. The company also sponsored the Frontier @ the Glen NASCAR Cup race at Watkins Glen International.
48. Frontier purchased the naming rights to the Frontier Ice Arena in Coeur d’Alene, Idaho.
49. The company sponsored the Connecticut Sun WNBA basketball team in 2015.
50. Frontier Communications also sponsored the 2017 American Athletic Conference's Men's and Women's basketball championships.

Frontier Communications: A Key Player in Telecom

Frontier Communications has come a long way since its start in 1935. From expanding its fiber optic network to improving customer satisfaction, the company has made significant strides. By 2023, Frontier connected 4 million homes with fiber and aims for 10 million by 2025. The launch of 5-gigabit speeds and new digital tools shows its commitment to innovation. Despite past challenges, Frontier's focus on environmental sustainability and social responsibility is clear with its first ESG report. With major investors like Ares Management and Cerberus Capital Management, Frontier is financially stable. Speculation about a potential acquisition by Verizon could further boost its market position. Frontier Communications continues to be a major player in the telecom industry, driven by its mission to "Build Gigabit America."